MemberReportsOnlineCustomer Service
Our mission is to create a service providing the customer the best quality data in our industry.
- Always listening and responding to customer feedback to achieve the best customer service in the industry.
- Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
- We work with the banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
Here’s what the media has to say about our reports
- Clark Howard – How to Get a Free VIN Report
- It’s Like Carfax, but free… Vehicle History offers car reports at no cost
- 11 Tips for Buying a Used Car After a Flood
- How to Avoid Being Scammed by a Flood-Damaged Car
- Beware When Buying a Car Online
- Yahoo News… Free Vehicle History Reports
- Millennial Car Buying Habits
Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car
Why choose our reports?
- We’ve sold 6 million reports and provided 15 million free vehicle history reports
- No hassle, no questions asked 100% Money Back Guarantee
- 24/7 live chat, email, text and phone support
- Every year our reports warn consumers of thousands of salvaged and stolen vehicles
We have partnered with the most reliable data providers:
- Authenticom
- NMVTIS
- Zillow
- RealtyTrac
- MelissaData
- LexisNexis
- Skipmax
- Education.com
- ObituaryData
- SearchBug
- SoftechInternational
- Equifax
- TLO (Transunion)
- EVOX
- National Highway Traffic Safety Administration
- Insurance Institute for Highway Safety
- Kelly Blue Book
- JD Power
- Chromedata
- Ipsos
Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.
SANDY H
1ZWHT61L125614446
"It was helpful in that I do not trust used car dealerships these days. Took my daughter to one once had a report run on it at Honda dealership only to find out the frame was bent due to accident. Took back to dealership and told him gave him report and told him they said he could not sell it. It was back on the lot the next day. We should have reported him but I was unaware that I could. Thank you in advance for this help. I appreciate it very much."
Charletta M
3c3el55h2vt613776
"Carinfo1 has been my only source for carfaxes eversince I tried them out. After that 1st time, I was instantly satisfied. Never again using that other carfax place. Thay dont have as good service, theyre trying to get you for as much as they can because they know theyre getting ready to be scrutinized for their shotty business practices and quite frankly, theyre a ripoff. Carimfo 1 is the best choice for carfaxes and the only choice for me."
Shepherd R
Customer Service Comment
"My experience was on time, moreover I wasnt dissatisfied in the way the business was handled. Perhaps Ill come again for another property info. Im a real estate investor and I always need to do my due diligence. I thank you for being professional with your tending to business. If everyone did business on the level you did, things would be, oh so rewarding. Once again I thank the association for your fairness and business savvy."
Shepherd R
Customer Service Comment
"My experience was on time, moreover I wasnt dissatisfied in the way the business was handled. Perhaps Ill come again for another property info. Im a real estate investor and I always need to do my due diligence. I thank you for being professional with your tending to business. If everyone did business on the level you did, things would be, oh so rewarding. Once again I thank the association for your fairness and business savvy."
Mobile Customer
SMS User Feedback
"THANK YOU GUYS VERY MUCH! That was the most proactive and honest service I have ever had that I can remember. I am pleased with the product and the service, and I apologize for having you spend this time on me because I did not pay attention to what I was doing at the time. I, of course, will share this positive experience with friends and family and hopefully that can generate more revenue than you spent helping me tonight."